1. Privacy Policy
Last Updated: [Date]
Introduction
Malti Enterprises, doing business as Dreamy Drapes (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website, place orders, or interact with us.
By using our services, you agree to the collection and use of information in this policy.
1. Information We Collect
a) Information You Provide
- Name, email address, mobile number
- Shipping & billing address
- Order details, payment information (masked / tokenized)
- Customer support communications (messages, feedback)
b) Automatically Collected Information
- IP address, browser type, device information
- Pages visited, time on site, click data
- Cookies, analytics, referral data
2. How We Use Your Information
We use the data to:
- Process orders and deliver products
- Communicate order status, support, updates
- Send newsletters, offers (with your consent)
- Improve user experience & website (analytics)
- Prevent fraud and comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment gateways (Razorpay, Cashfree, etc.)
- Courier/shipping partners
- Analytics & marketing platforms (Google Analytics, Facebook Pixel)
- Legal or regulatory bodies, if required
All third parties are contractually bound to protect your data.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your cart and preferences
- Analyze web traffic
- Run marketing / retargeting campaigns
You can disable cookies in your browser settings, but some website features may not function correctly.
5. Data Security
We implement reasonable security measures (SSL, secure servers, firewalls) to protect your data. But no system is entirely fault-proof — use the service at your own risk.
6. Your Rights
You may request:
- Access to your personal data
- Correction or update
- Deletion of data (subject to legal retention)
- Withdraw marketing consent
- Copy of your data
To exercise these rights, contact us at:
📧 care@dreamydrapes.co.in
7. Changes to This Policy
We may update this policy from time to time. When we do, we’ll revise the “Last Updated” date, and post a notice on the website.
8. Contact Us
Malti Enterprises
B1-1902, Cherry County, Noida Extension, Uttar Pradesh 201306
📧 care@dreamydrapes.co.in
2. Terms & Conditions
Last Updated: [Date]
Welcome to Dreamy Drapes. These Terms & Conditions govern your use of our website and services. By accessing or using our site, you agree to abide by these terms. If you disagree, please do not use the site.
1. Definitions
- “You” / “Customer” / “Client” = user browsing or purchasing
- “Company” / “We” / “Us” = Malti Enterprises / Dreamy Drapes
- “Services” / “Products” = nightwear, loungewear
- “Site” / “Website” = dreamydrapes domain
2. Use of Website
- Use the site for lawful purposes only.
- Do not misuse, copy, reproduce, resell, or distribute content without permission.
- We reserve the right to refuse or cancel orders or access if misuse is found.
3. Product Listings, Pricing & Availability
- All products and prices are subject to confirmation.
- Prices include applicable taxes unless stated otherwise.
- We may change pricing, discontinue items, or offer promotions anytime.
4. Payment
- Payments accepted via cards, UPI, net banking, wallets, COD (if available).
- Processed securely through trusted gateways.
- You agree to provide accurate payment information.
5. Order Processing & Delivery
- Orders usually processed within 24–48 hours (excluding holidays).
- Delivery: 3–7 business days (may vary).
- Shipping delays due to courier or external factors are beyond our control.
6. Cancellations, Returns & Exchanges
- Orders can be cancelled within 2 hours if not dispatched.
- Once dispatched, cancellation may not be possible.
- Returns/Exchanges governed by our Return & Refund Policy.
7. Intellectual Property
- All content (text, images, logos) belongs to Dreamy Drapes.
- You may view/print pages for personal use only.
- No reuse for commercial purposes without permission.
8. Limitation of Liability
- We are not liable for courier delays, force majeure, or third-party misuse.
- Our liability is limited to the order value only.
9. Governing Law & Disputes
- Governed by the laws of India.
- Courts in Noida / Gautam Buddh Nagar, U.P. have jurisdiction.
3. Return & Refund Policy
Last Updated: [Date]
We want you to love your Dreamy Drapes purchase. If not, here’s our policy.
1. Eligibility for Returns & Exchanges
We accept returns/exchanges if:
- Product is defective, damaged, or incorrect
- You notify us within 48 hours of delivery (with photos)
- Product is unused, unwashed, unaltered, with tags & original packaging
Note: Some items may be non-returnable (hygiene-sensitive). Size exchanges allowed once, subject to stock.
2. How to Request a Return/Exchange
- Email care@dreamydrapes.co.in with Order ID, explanation & photos
- Response within 24–48 hours
- Ship back within 3 days (return shipping borne by you unless defective)
3. Refunds
- Processed within 7–10 business days after inspection
- Refund via original payment method
- Shipping charges, COD fees, discounts are non-refundable
4. Non-Returnable Items
- Worn, washed, altered items
- Hygiene-sensitive products
- Items without tags or packaging
- Clearance/final sale items
5. Order Cancellations
- Cancel within 2 hours if not dispatched
- Once shipped, cancellation not possible
6. Delivery Issues
- If tracking shows “Delivered” but customer claims missing, investigation required
- Safe address must be confirmed at checkout
7. Exchanges
- One-time size exchange allowed, subject to stock
- Extra shipping/price differential may apply
8. Contact for Return/Support
Malti Enterprises
B1-1902, Cherry County, Noida Extension, Uttar Pradesh 201306
[+91 79873 48591]