RETURN POLICY

We want you to love your Dreamy Drapes purchase. If not, here’s our policy.

1. Eligibility for Returns & Exchanges

We accept returns/exchanges if:

Product is defective, damaged, or incorrect

You notify us within 48 hours of delivery (with photos)

Product is unused, unwashed, unaltered, with tags & original packaging

⚠️ Note: Some items may be non-returnable (hygiene-sensitive). Size exchanges allowed once, subject to stock.

2. How to Request a Return/Exchange

Email care@dreamydrapes.co.in with Order ID, explanation & photos

Response within 24–48 hours

Ship back within 3 days (return shipping borne by you unless defective)

3. Refunds

Processed within 7–10 business days after inspection

Refund via original payment method

Shipping charges, COD fees, discounts are non-refundable

4. Non-Returnable Items

Worn, washed, altered items

Hygiene-sensitive products

Items without tags or packaging

Clearance/final sale items

5. Order Cancellations

Cancel within 2 hours if not dispatched

Once shipped, cancellation not possible

6. Delivery Issues

If tracking shows “Delivered” but customer claims missing, investigation required

Safe address must be confirmed at checkout

7. Exchanges

One-time size exchange allowed, subject to stock

Extra shipping/price differential may apply

8. Contact for Return/Support

Malti Enterprises

B1-1902, Cherry County, Noida Extension, Uttar Pradesh 201306

📧 care@dreamydrapes.co.in

📱 [+91 9220788551]